General Manager
Company: Squeezemassage
Location: Orlando
Posted on: October 20, 2024
Job Description:
We're Squeeze, a feel-good company, from the Founders of
Drybar.A bit about us: Squeeze was designed to revolutionize the
massage experience, from our forward-thinking technology to our
dedication to team member experience. We are focused on the human
side of business, and we work to foster an inclusive environment,
where everyone can shine bright. It's so important that we've made
it our company mission to be the best part of our guests' and team
members' day.Our revolutionary app-based booking and payment
platform makes scheduling, paying, tipping, and rating easy,
breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze
massage, instead of dealing with a clunky, stressful checkout
process, our guests simply float out with the ability to tip and
rate their therapist at their leisure post-massage. Personalized
services allow guests to select massage preferences as well as
control in-room settings from lighting to sound, all in a
beautifully designed space. It's a completely fresh approach to a
way better massage experience.THE PERKS
- Competitive salary with bonus potential
- Health benefits (including vision & dental)
- Paid Sick Leave
- 2-weeks paid vacation
- 1 free Mid Squeeze (50-minute massage) a month
- Opportunities for annual raises
- A revolutionary, feel-good culture (including branded swag and
points from peers redeemable for gift cards)
- Quarterly paid training: we bring in an outside speaker to
train on everything from mindfulness meditation to personal
finance, all in the interest of helping our team members grow
- At Squeeze, all add-ons are complimentary. That means no quotas
or upselling!
- Growth opportunities
- Team-building offsites
- Feel-good partnership with Canine Companions (for every
membership sold, we donate a day of canine support to a person with
a disability)ABOUT YOU
- You are an experienced, business-savvy and people-oriented
General Manager with 5-10 years working in high-volume retail
service businesses.
- You prioritize over-the-top, first-class guest service as well
as driving a bottom line.
- You create a motivational environment where your team is
passionate about delivering an amazing guest experience, each and
every time.
- Words that describe your management style include:
entrepreneurial, analytical, coach, empathetic.
- You have a hospitality orientation, are gracious and patient,
and warm in nature with strong communication skills.
- Beyond ensuring an amazing experience, you are eager to join a
guest-first brand dedicated to transforming the massage experience
for our guests, as well as for you and your future.
- You are passionate about all things health and wellness and
wholeheartedly believe in the benefits of massage for a balanced
lifestyle.
- You can't help but grow and are constantly striving to be your
best self, and you're excited to leap into a rewarding adventure
with Squeeze.YOUR RESPONSIBILITIES AT SQUEEZE
- Demonstrate and embody The Feels, our five core values
- Foster meaningful, positive relationships with your team and
guests
- Manage day-to-day shop operations, including management of
Maitre D's and Massage Therapists
- Recruit, interview, onboard, and retain a best-in-class shop
team
- Build and maintain staff schedules
- Provide consistent, transparent feedback to your team to ensure
Squeeze standards are upheld at all times
- Develop and maintain relationships with local massage therapy
schools, professional associations, and local businesses in your
community
- Execute operations, HR, and local marketing objectives
- Manage timekeeping and payroll reporting for your staff
- Resolve employee relations and guest issues, while also
maintaining culture and morale
- Manage inventory and minimize shrinkEXPERIENCE REQUIREMENTS
- 5-10 years in retail, preferably hospitality or service-related
experience
- Experienced in operating a fast-paced, high-volume
environment
- Previously managed a minimum of 15 direct reports
- Advanced expertise in recruiting, onboarding, and developing a
team
- Inventory management and scheduling expertise
- Must be available to work Wednesday-Sunday weekly
- Proven track record in building consistent, recurring retail
business, and delivering an exceptional guest experienceWe are
building an industry-leading business with 50+ locations in
development across the country. Squeeze General Managers are at the
heart of the Squeeze brand. If you want to be involved in growing
and shaping a new, innovative organization with ongoing career
opportunities, then we'd love you to be part of our team and an
exciting future.
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Keywords: Squeezemassage, Fort Pierce , General Manager, Executive , Orlando, Florida
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